Senior Catering Supervisor

We are looking to recruit an enthusiastic and experienced individual to support the senior management with the smooth day-to-day running of the team at Noah's Ark Zoo Farm.

This is a key role within our Catering team, you will take full responsibility for leading the team within the food barn and catering outlets around the 100-acre site. We are looking for someone that can motivate the team, delegate tasks and doesn't mind getting stuck in.

All staff are trained to work across multiple areas within the Catering & Retail team.

This is a fantastic opportunity to gain experience in a diverse hospitality and leisure business, so it will suit someone with previous experience working in one of these sectors or in a similar environment such as retail, catering, or a visitor attraction.

Responsibilities:

• Responsible for the daily management of the day-to-day running of the catering team in the Assistant Catering Manager's absence.
• To work alongside the Assistant Catering Manager to ensure the smooth running of the business.
• To supervise the supervisors and catering assistants in the food barn, across the site as necessary.
• Training new and existing staff.
• Delegating tasks and ensuring that a high standard of customer service is delivered at all times.
• To monitor customer demand and flow to make decisions about staffing and customer queuing times. To manage customer expectations at all times, including peak and quiet days.
• To communicate (verbally and/or by the radio) with supervisors and catering assistants across all catering outlets and kiosks to ensure staffing, food, drink supplies, cash and security are well managed throughout each day.
• To deal with customer complaints and queries politely and efficiently.
• Be highly organised able to use initiative to solve problems.
• Assist in the record keeping of staff development, stock ordering and rota's on excel and word, plus working with other IT programmes.
• Assist in the opening and closing in the food barn and catering outlets, help with cashing up and ensure all the relevant checks are done correctly.
• Oversee the security of the food barn and catering outlets, ensuring they are left safe and locked securely when closing each day.

Other duties:

• Barista trained, as will be making a multitude of hot drinks in the food barn and catering kiosks.
• To drive the catering buggy as required; to move stock to other catering outlets around the site.
• Any other task that is requested by Management.

Skills & Experience:

• Minimum 5 years’ experience within a supervisory role or above within a hospitality role.
• Strong leadership skills.
• Supportive team player.
• Calm under pressure.
• Confident using Microsoft Office.
• Adaptable and flexible.
• Basic Food Hygiene certificate.

This is a full-time position, to include weekend working, as per the staff rota, will be working day shifts, flexibility on finishing times needed.